An exciting opportunity for a graduate that loves all things tech to work for a reputable, historic financial institution in the heart of London!

Established in the late 1600’s, our client is the oldest bank in the United Kingdom and the fourth oldest in the world providing private banking, financial planning and investment management services to high-net-worth individuals and families. Rich with history, beauty and charm, this family run business is looking for a graduate Service Delivery Analyst to join their close- knit team.

Why work here?

· Generous base salary of £30,000+

· 25 days annual leave in addition to statutory bank holidays

· Subsidised hot and cold meals in staff dining room for £1.25 per month

· Sports and social club

Job Description:

· Provide Major Incident Management support for IT issues which impact the business from inception to closure and ensure service management processes are effectively applied and in accordance with agreed SLA’s.

· Monitor performance and take remedial action when required.

· Continuous improvement of the service management operating model, processes and templates.

· Collaborate with project managers and other IT areas to ensure operational readiness and identify problem trends and manage prompt resolution of issues.

· Attend and contribute advice at project meetings and work with project managers to identify and agree SLA’s resulting from business change.

· Identify/ coordinate appropriate resources (internal & external) to resolve problem tasks and complex issues.

· Act as chair of Change Authorisation Board and produce the relevant documentation to support this.

· Identify /implement process improvements related to cost effectiveness & overall customer service.

· Actively support company policy & best practice in IT security with emphasis on protection of sensitive customer /other information.


· University degree; ideally IT related & ITIL Foundation (or equivalent experience)

· Practical experience with service delivery & of service management tools and processes

· Proficient in ITIL conformant processes including incident/ problem/ change management and practical understanding of project management methodology (ideally PRINCE 2)

· Commercial experience working with suppliers & practical experience working in standards- based corporate environment with ability to work under pressure & to tight deadlines.

· Proven ability to analyse & deliver detailed service management information to key stakeholders and experience building effective relationships with third party suppliers.


· Excellent interpersonal, negotiation and stakeholder management skills

· Process orientated with incredible attention to detail

· Professional, proactive with a can-do attitude

· Strong written & verbal communication and a flexible & committed team player

Additional information: